Privacy Policy

Qera Studio respects your privacy. This policy explains how we collect, use, store, share, and protect your personal information.

Effective Date: April 10, 2026

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Business name
  • Project details or inquiry messages
  • Any information you submit through contact, support, or inquiry forms
  • Technical information such as IP address, browser type, device type, operating system, pages visited, time of visit, and similar usage data
  • Cookies or similar tracking data, where enabled

We may also receive information when you contact us by email, WhatsApp, or any other communication channel linked to Qera Studio.

How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Provide information about our services
  • Deliver and manage projects
  • Improve our website and service experience
  • Maintain internal records
  • Monitor website performance, security, and misuse
  • Send important service-related communications
  • Comply with legal or regulatory obligations

Legal Basis and Consent

We process your personal information on the following legal bases:

  • Consent — when you submit an enquiry form or contact us directly, you are providing your information voluntarily for the purposes described in this policy.
  • Contractual necessity — when you engage us for a project, processing your information is necessary to deliver the agreed services.
  • Legal obligation — where we are required to retain or disclose your information to comply with applicable laws, tax requirements, or regulatory authorities.
  • Legitimate interests — to maintain the security and integrity of our website and to prevent fraud or misuse of our services, where such interests are not overridden by your rights.

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How We Share Information

We do not sell your personal information.

We may share information only when necessary with:

  • Hosting and website service providers
  • Email and communication service providers
  • Automation and workflow tools
  • Analytics or security tools
  • Professional advisors, if needed
  • Government authorities or legal bodies, where required by law

If your project involves third-party platforms or integrations, your data may also pass through those tools as part of the service delivery.

Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Understand how visitors use the site
  • Improve performance and usability
  • Maintain security
  • Measure traffic and engagement

You can disable cookies in your browser settings, but some parts of the website may not function properly.

Data Storage and Retention

We retain your personal information only for as long as necessary for the purpose it was collected, or as required by law. Our standard retention periods are:

  • Enquiry and contact data — up to 2 years from the date of your last communication, unless you request earlier deletion or we enter into a project engagement.
  • Project and client records — up to 7 years from project completion, to meet business, tax, and accounting obligations.
  • Legal and compliance records — for as long as required by applicable law or regulatory authority.

When information is no longer needed, we securely delete or anonymise it.

Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent, where applicable
  • Request information about how your data is being used

To exercise these rights, contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of those external services. We recommend reviewing their privacy policies before using them.

Children's Privacy

Our website and services are not intended for children under 18 without appropriate parental or guardian involvement. We do not knowingly collect personal information from children without consent where required.

International Data Transfers

Qera Studio is based in the United Arab Emirates. Your personal information may be transferred to, stored, or processed in other countries where our service providers operate — including the United States (email delivery via Resend) and global cloud infrastructure (hosting via Vercel).

Where such transfers occur, we rely on one or more of the following safeguards:

  • Standard contractual clauses or data processing agreements with the relevant service provider.
  • The recipient country has been deemed to provide an adequate level of data protection by the relevant authority.
  • The transfer is necessary to perform a contract with you or to take steps at your request before entering a contract.

You may request further information about the safeguards in place for any specific transfer by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

Qera Studio is the data controller responsible for your personal information. If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how your data is handled, please contact us at:

We aim to respond to all data-related requests within 30 days of receipt.